1. About these Terms

1.1 These Terms and Conditions (“Terms”) govern your use of the Entertaining With Evie Ltd website and, where applicable, your purchase or use of our digital products, online services, 1:1 and group sessions (“sessions”), courses, memberships, resources, subscriptions and physical products. This is not an exhaustive list and extends to include all future services offered by Entertaining With Evie Limited.

1.2 By using our website, placing an order, booking a service, creating an account, accessing paid content or ticking a box confirming that you have read and agree to these Terms, you agree to be bound by them.

1.3 If you do not agree to these Terms, you must not purchase our products or services or use any restricted area of the website.

1.4 Nothing in these Terms excludes or restricts any statutory rights that cannot lawfully be excluded or restricted.

2. Our Privacy Policy and Personal Data

2.1 Our Privacy Policy is a separate document and forms part of the information governing your relationship with us. It explains how we collect, use, store and protect personal data and the rights available to individuals under applicable data protection law.

2.1  You should read the Privacy Policy before submitting personal information, making a booking or purchase, creating an account or subscribing to communications.

2.3 We may use third-party software and service providers to operate the business, website, payments, communications, bookings, video calls, analytics, marketing, course delivery and related functions. This applies to all software regardless of the platform used. Personal data will be handled in accordance with our Privacy Policy.

3. Website Use

3.1 Access to our website is provided on a temporary basis. We may withdraw, suspend, restrict, update or change any part of the website where reasonably necessary.

3.2 We do not guarantee that the website, or any content on it, will always be available, uninterrupted, error-free or free from technical issues.

3.3 You are responsible for ensuring that anyone accessing the website through your internet connection is aware of and complies with these Terms.

3.4 Any login details, passwords or access credentials supplied to you must be kept confidential and must not be shared with another person.

4. Products and Services

4.1 We may offer digital downloads, templates, guides, online educational materials, sessions, courses, memberships and other products or services described on the website.

4.2 The description, price, content, duration and delivery method of a particular product or service will be stated on the relevant sales, booking or checkout page or otherwise confirmed in writing.

4.3 We may amend, improve, replace or discontinue products or services from time to time, provided that this does not unlawfully reduce rights already acquired by a customer.

5. Orders and Contract Formation

5.1 In order or booking is made when you complete the relevant checkout or booking process, or otherwise agree a booking directly with us.

5.2 A binding contract is formed when we accept and confirm your order or booking, normally by email, booking confirmation or other written communication.

5.3 You are responsible for ensuring that all information supplied when ordering or booking is complete and accurate.

5.4 We reserve the right to refuse an order or booking where reasonably necessary, including where there is an obvious pricing error, suspected misuse, previous serious breach of these Terms or where the requested service is not suitable or available.

6. Prices and Payment

6.1 Prices will be displayed on the website, booking page or otherwise confirmed in writing.

6.2 Unless expressly agreed otherwise, payment must be made in full before a digital product is supplied, access is granted or a session takes place.

6.3 Payments may be processed through third-party payment providers. We do not require customers to provide card details directly to us where payment is processed by such a provider.

6.4 You must not knowingly initiate a false, fraudulent or abusive chargeback. Where a payment is genuinely disputed, you should contact us promptly so that the matter can be investigated. We reserve the right to contest a chargeback and recover sums properly due to us, together with any costs recoverable by law.

7. Digital Products

7.4 Digital products are supplied electronically in the manner described at the point of purchase.

7.2 Digital products are supplied for your personal use only unless a commercial licence is expressly granted in writing.

7.3 You must not copy, reproduce, distribute, sell, sublicense, publish, upload, share or commercially exploit digital products or substantial parts of them without our prior written permission.

7.4 Where digital content is made available for immediate access, download or streaming during the statutory cancellation period, you will be required to expressly consent to the immediate supply of the digital content and acknowledge that, once supply begins, you will lose your statutory right to cancel. This consent and acknowledgement will be obtained as part of the purchasing or checkout process.

8. Online Sessions

8.1 Booking

Sessions may be booked through our online calendar, website, direct message or another booking method offered by us. A booking is not confirmed until payment has been received and confirmation issued, unless we expressly agree otherwise in writing.

8.2 Delivery

Sessions are delivered remotely using Google Meet, Zoom or another suitable video, audio or online communication platform. We do not currently provide face-to-face sessions unless expressly agreed otherwise. Our services are currently provided remotely. However, we may introduce face-to-face services in the future or agree to provide a service face-to-face in individual circumstances. Where a service is delivered face-to-face, these Terms and Conditions shall apply equally to that service unless alternative or additional terms are expressly agreed in writing.  

8.3 Client technology

You are responsible for having a suitable device, internet connection, software access, camera or microphone where required, and a suitable private environment from which to participate.

8.4 Late arrival

If you arrive late, the session will normally still end at the originally scheduled time. We are not obliged to extend the session or refund time lost because of your late arrival.

8.5 No-shows

If you do not attend a confirmed session and have not cancelled or rescheduled in accordance with these Terms, the session will be treated as used and no refund will normally be due, subject always to your statutory rights.

8.6 Rescheduling

Requests to reschedule should be made as early as reasonably possible. We may specify a rescheduling deadline on the booking page or confirmation. Repeated rescheduling may be refused where it materially disrupts availability or service delivery.

8.7 Technical failures

If a technical problem on our side materially prevents delivery of a session, we will use reasonable efforts to reconnect, continue by another reasonable method, or rearrange the affected time. If the problem arises from your equipment, connection, software or environment, the session will normally continue for the booked period where possible and we are not responsible for time lost.

8.8 Recording

Neither party may record, screenshot, reproduce, transcribe or distribute a private session without the prior express agreement of the other party, except where required by law.

8.9 Confidentiality

We will treat information shared during a private session as confidential, subject to our Privacy Policy and except where disclosure is required by law, reasonably necessary to protect legal rights, or necessary to address a serious safeguarding or security concern.

8.10 Conduct and termination

You must behave respectfully during sessions. We may end a session immediately if behaviour is abusive, threatening, discriminatory, sexually inappropriate, harassing, unlawful or otherwise makes it unreasonable to continue. Where a session is terminated because of serious misconduct by the client, no refund will normally be due for the unused portion, subject to statutory rights.

9. Educational Nature of Content and Services

9.1 Our website, blog, downloads, courses, subscriptions, recommendations, sessions and any other products, services, resources, content or materials that we may provide from time to time are intended to provide information, ideas, education and practical guidance. This list is illustrative and not exhaustive, and this provision applies to all services and content provided by us, whether currently available or introduced in the future.  

9.2 Unless expressly stated otherwise, nothing we provide constitutes legal, medical, financial, nutritional, tax or other regulated professional advice.

9.3 You remain responsible for your own decisions, actions, purchases and results. Where specialist advice is appropriate, you should obtain advice from a suitably qualified professional.

9.4 Examples, suggestions, experiences and case studies do not amount to a guarantee that you will achieve the same or any particular result.

10. Cancellation, Rescheduling and Refunds

10.1 Your statutory cancellation and refund rights depend on what you purchase, when performance or supply begins, and whether the contract concerns services, digital content or physical goods.

10.2 Where you have a statutory right to cancel a distance contract, we will honour that right in accordance with applicable consumer law.

10.3 If you ask us to begin providing a service during an applicable statutory cancellation period, we may ask for your express request to begin early. If you then lawfully cancel after performance has begun, you may be required to pay for the proportion of the service already supplied, where permitted by law.

10.4 Where digital content is supplied before the end of an applicable cancellation period, any loss of the statutory cancellation right will only apply where the legal requirements for express consent and acknowledgement have been satisfied.  

10.5 Outside any statutory right to cancel, our booking-specific cancellation or rescheduling rules stated at checkout or in the booking confirmation will apply.

10.6 We may cancel or rearrange a session because of illness, emergency, technical failure or another circumstance that reasonably prevents delivery. Where we cancel and cannot offer a reasonable alternative, we will refund the amount paid for the affected service.

10.7 Where you purchase a session as a consumer, you will normally have a statutory right to cancel within 14 days of entering into the contract. If your session is scheduled to take place within that 14-day period, by booking it you expressly request that the service begin before the statutory cancellation period ends, and you acknowledge that your right to cancel will end once the session has started.

10.8 Nothing in this section limits any right to a remedy where goods, digital content or services do not conform to applicable consumer law.

11. Courses, Memberships and Learning Areas

11.1 These provisions apply if and when we offer online courses, subscriptions, programmes, memberships, learning portals or similar services.   

11.2  Access is personal to the person who purchased or was granted access. Login credentials must not be shared.

11.3 The access period will be stated when you purchase. References to “lifetime access”, if used, mean access for as long as the relevant product or platform remains reasonably available from us; they do not guarantee availability for the lifetime of the purchaser.

11.4 Downloadable resources remain subject to our intellectual property rights and any licence restrictions stated in these Terms or at purchase.

11.5 We may suspend or revoke access where a user seriously or repeatedly breaches these Terms, shares access unlawfully, infringes intellectual property, abuses another participant or misuses the learning environment.

11.6   Users of any community or course area must comply with the Acceptable Use provisions in section 15.

12. Physical Merchandise

12.1 These provisions apply if and when we sell physical merchandise.

12.2 Product descriptions, prices, delivery options and estimated delivery times will be provided at the point of sale.

12.3 Risk in physical goods passes to you when the goods are delivered to you or a person identified by you to take possession, subject to applicable law.

12.4 Where physical products are purchased through a third-party retailer or marketplace, including print-on-demand products, the contract for the purchase may be between the customer and that third-party retailer. The third party's terms, delivery, cancellation, returns and refund policies will apply to that transaction. Where applicable, Entertaining With Evie may receive a royalty or other payment arising from the sale.

12.5 Any statutory rights relating to cancellation, returns, faulty goods, refunds and delivery remain unaffected.

12.6 Where separate delivery or returns information is displayed at checkout, that information forms part of the contract and should be read with these Terms.

13. Intellectual Property

13.1 We are the owner or authorised licensee of all intellectual property rights in our website, business and brand, and in the materials and content we create or publish, except where third-party ownership is expressly stated. This includes, but is not limited to, the Entertaining With Evie name, personal branding, business branding, logos, trade marks, brand identity, taglines, text, photographs, images, graphics, designs, layouts, downloads, digital products, recipes created by Entertaining With Evie, videos, course materials, written content and other original materials. All intellectual property rights owned by or licensed to us are reserved.

13.2 No person may copy, reproduce, imitate, modify, distribute, republish, sell, licence or otherwise use our branding, logos, trademarks, content or other intellectual property for commercial purposes without our prior written consent. Nothing contained on our website or within our products or services grants any licence or right to use the Entertaining With Evie name, branding, logos or other intellectual property except where expressly authorised by us in writing.  

13.3 You may view and use the website and purchased materials for personal, non-commercial purposes unless we expressly grant broader rights.

13.4 You must not reproduce, republish, scrape, adapt, distribute, sell, licence, commercially exploit or create derivative commercial materials from our protected content without prior written permission.

13.5 Sharing a link to our website is permitted in accordance with section 14 and does not grant any right to reproduce our content.

14. Linking to Our Website and Third-Party Links

14.1 You may link to our website provided the link is fair and lawful, does not damage or take unfair advantage of our reputation, and does not falsely suggest any association, approval, sponsorship or endorsement.

14.2 You must not frame our website within another website or present our content in a misleading context.

14.3 We may request removal of a link where we reasonably consider the linking context to be misleading, unlawful, defamatory, abusive, harmful to our reputation or otherwise inappropriate.

14.4 Our website may contain links to third-party websites or resources. Such links are provided for information or convenience. Unless expressly stated, we do not control or endorse third-party websites and are not responsible for their content, availability, privacy practices or contractual terms.

15. Acceptable Use Policy

15.1 You may use our website only for lawful purposes.

15.2 You must not: